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Applies to Write-Back Server
Troubleshoot
This article explains how to solve access to Write-Back in Tableau Desktop when the certificate is not valid.
Certificate Issue
If you had a problem and could not install the certificate, follow these steps. You can identify that there is a certificate issue if you try to access Write-Back in Tableau Desktop for example and give a security error trying to access the url (see image below).
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Step 1: Go to the installation directory, open the writeback.trex file and get the link you have in the url attribute.
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Step 2: Open Open a browser and go to the link. It will give a warning that it is not safe to proceed. Click the "not secured" button on the left side of the url and then click on "Certificate".
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Step 3: This will open a popup, go to the second tab, Details. Click on "Copy the file ...".
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Step 4: Choose the Base-64 encoded X.509 format.
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Step 5: Save the certificate wherever you wish.
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Step 6: Double-click the saved file.
Step 7: Click on "Install Certificate..."
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Step 8: Choose the "Local Machine" option and then click "Next".
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Step 9: Choose "Place all certificates in the following store" and click "Browse..."
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Step 10: Choose "Trusted Root Certification Authorities" option and click "Ok" After that click on"Next".
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Step 11: Click Finish in the next panel.
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