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Applies to Write-Back Server
Troubleshoot
Write-Back when configured on basic mode retains and installs a self-signed certificate automatically so it can run on https. You can identify that there is a certificate issue if you try to access Write-Back in Tableau Desktop for example and give a security error trying to access the url (see image below).
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However if you had a problem and could not install the certificate, follow the steps below.
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Step 1: Open trex
Open the writeback.trex file, which available for download on Write-Back manager, and get the link you have in the url attribute.
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Step 2: Open Certificate on Browser
Open Open a browser and go to the link. It will give a warning that it is not safe to proceed. Click the "not secured" button on the left side of the url and then click on "Certificate".
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Step 3: Copy Certificate
This will open a popup, go to the second tab, Details. Click on "Copy the file ...".
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Step 4: Save Certificate
Choose the Base-64 encoded X.509 format.
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Save the certificate wherever you wish.
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Step 5: Install Certificate
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Click on "Install Certificate..."
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Choose the "Local Machine" option and then click "Next".
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Choose "Place all certificates in the following store" and click "Browse..."
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Choose "Trusted Root Certification Authorities" option and click "Ok" After that click on"Next".
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Click Finish in the next panel.
You should be able to open now the Write-Back Extension in your Tableau Desktop if you want to learn how to use it check our User Guide.