Troubleshoot Self-signed Certificate on Basic Config
Applies to Write-Back Server
Troubleshoot
Write-Back when configured on basic mode retains and installs a self-signed certificate automatically so it can run on https. You can identify that there is a certificate issue if you try to access Write-Back in Tableau Desktop for example and give a security error trying to access the url (see image below).
However if you had a problem and could not install the certificate, follow the steps below.
Step 1: Open trex
Open the writeback.trex file, which available for download on Write-Back manager, and get the link you have in the url attribute.
Step 2: Open Certificate on Browser
Open a browser and go to the link. It will give a warning that it is not safe to proceed. Click the "not secured" button on the left side of the url and then click on "Certificate".
Step 3: Copy Certificate
This will open a popup, go to the second tab, Details. Click on "Copy the file ...".
Step 4: Save Certificate
Choose the Base-64 encoded X.509 format.
Save the certificate wherever you wish.
Step 5: Install Certificate
Double-click the saved file.
Click on "Install Certificate..."
Choose the "Local Machine" option and then click "Next".
Choose "Place all certificates in the following store" and click "Browse..."
Choose "Trusted Root Certification Authorities" option and click "Ok" After that click on"Next".
Click Finish in the next panel.
You should be able to open now the Write-Back Extension in your Tableau Desktop if you want to learn how to use it check our User Guide.