Applies to Write-Back Server

Troubleshoot

This article explains how to obtain the log files from your environment so you can check for specific errors on the server side, or when asked by a member of the Support team.

Log files are organised in a couple of different folders:

• one for Write-Back Manager where you get information about setup

• another for Write-Back itself where you will have access to information about the actual execution of Write-Back.

It is important to note that the log files that are specific for the application are complemented by log files generated by the application server and these can also be useful to analyse particular issues. Besides that, log files can be rolled over time where new files are generated instead of appending to the same file so you typically want to look at the latest version, the best way to do it is by sorting the files by last update date. Since there is a diversity of log files it is important to capture them all if requested by the support team.

Solution

Step 1: Locate Write-back log files for Server

The default location of the server logs is:

<installation_path>\Xpand-IT\Write-Back\apache-tomcat\logs

Step 2: Locate Write-back log files for Write-back Manager

The default location of the Write-back Manager logs is:

<installation_path>\Xpand-IT\Write-Back\manager\apache-tomcat\apache-tomcat\logs

Step 3: Locate Write-back log files for the Write-back Installer

The default location of the Write-back Installer logs is:

<installation_path>\Xpand-IT\Write-Back\installer_logs

Step 4: Locate Write-back log files for Write-back Proxy

The default location of the Write-back Proxy logs is:

<installation_path>\Xpand-IT\Write-Back\nginx\logs

Step 5: Make a zip file of the log folder

If the Support team has requested logs please compress them into a zip file and attach them to the support ticket.